City Living Purchase Terms of Use

Purchase Terms of Use

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Purchase Terms of Use

PURCHASE TERMS AND CONDITIONS
When you place an order to purchase products and services through the Site, you agree to follow and be bound by these Purchase Terms and Conditions.

In Stock/Fast Shipping means items are on hand and readily available to be shipped within 7-14 business days.

Priority Stock/Shipping - Inventory is or will be in stock within 3-4 week timespan, then available to be shipped or picked up within 7-14 business days.

We may refuse or cancel orders.

While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice. The receipt of an order number or an email order confirmation does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

We may change information, including prices, of products and services listed on the Site.

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted).

We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items listed on the Site may be mispriced. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please Note: Sizes and weights are approximate and may vary slightly from the ones given above. Due to differences in monitors, we cannot be responsible for variations in color between the actual item and your screen. Please be advised that we display the standard shape and(or) size in some cases; the shapes, sizes, patterns and colors may vary.

LINKS TO THIRD PARTY SITES
City Living website may include links to websites owned, operated and maintained by third parties. We have no control over these websites. When you access these linked sites, please be aware that the privacy policies on these third party sites may be different from our own. Before submitting any personal information on any other site, read the privacy policy of the linked site first.

ADDRESS VERIFICATION
Credit Card Verification is a precautionary measure FurniturePick performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification such as a driver's license. We instead conduct verification through your credit/debit card issuer to confirm your identity and verify the validity of your purchase, ultimately protecting your credit and privacy.

Action Required:
If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.

SHIPPING TIME FRAMES
Most orders for In-Stock items begin processing as soon as your online purchase is completed. Items are shipped once they are received from our main warehouse, your payment is approved, and the receiving address is verified. We generally find deliveries occur within our estimated timelines, however, we can not control exact delivery times, and do not guarantee delivery dates. Please keep in mind that holidays and inclement weather can often cause a short delay. Currently, we do not offer expedited shipping.

BACK ORDERS
Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your item via email.

DELIVERY ORDERS
Most of our orders are delivered by Ground Freight Carriers. Deliveries are generally scheduled between Monday thru Friday 9:00 am thru 5:00 pm. We do deliver on Saturdays & Sundays (Selected areas only), it is Customers responsibility to notify us ahead of time, when placing an order if there are any restrictions for weekend delivery. Our Delivery Crew or Ground Freight carriers will contact you to schedule a delivery window with you. Carriers try their utmost to deliver between the scheduled appointment times. However, please understand that these are just estimated time-frames and we can not guarantee this window. If the delivery window changes, we make every attempt to notify you. Please note that any missed deliveries may incur additional re-delivery costs.

OUR SHIPPING METHODS USED

Basic Ground:

We use this service to ship small, lightweight items. We ship via all major ground carriers, including FedEx, UPS, and United States Postal Service (USPS). Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. Small package deliveries are not required to have a signature on the delivery slip at the time of delivery.

LTL Freight Curbside Delivery:
Heavy and/or oversize items will be shipped by Freight Curbside Delivery. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. With curbside service, your items will be left at the curb, just inside your driveway, or placed next to your front door. A signature will be required. Please note that this service does not include delivery inside your home or office, so be prepared. If you want to save a little money on shipping and have friends to help you move and unpack, this is your best option.

Merchandise Inspection:
Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. Please note that damaged packaging does not always mean damaged items.

IMPORTANT
By signing the delivery slip during a delivery you are accepting the merchandise "in good and satisfactory condition" and thus assume the responsibility if the merchandise is later found damaged. In order to avoid this please be sure to inspect the merchandise prior to signing the delivery slip. If you do discover any damage during your inspection please be sure to note ALL damages on the delivery slip. Failure to do so may make it difficult for us to resolve your claim. For a full description of what to do if your item(s) arrive damaged please see our Damages and Defects Policy.

White Glove Delivery Policy:
This service includes a delivery appointment, inside placement of an item, carrying an item up to two flights of stairs, unpacking, light assembly up to 30 minutes, and the removal of any packing material. If you truly want a no hassle delivery experience, this is your best option. White-Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrives.
Make sure your floors and walls are covered/protected prior to delivery as City Living nor the carrier will be held liable for damage to your personal property.
Delivery does not include the set-up or re-installation of any electrical equipment or home electronics.

Measuring for Delivery

Quick Fit Questions

Can our delivery truck fit down your road?
Will the furniture fit through all doorways?
Will your hallway size allow our team to fit through with product?
Will the furniture fit up your stairway?
Is your room ready for the product?
Will the furniture fit into the room?

For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance.
If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs in accordance with our return policy.

Please note that our White Glove Delivery service is available only for selected states within continental US. Currently we offer White Glove Delivery service within 150 miles of Columbus, OH and Atlanta, GA and all zips in savannah, GA. Please call us at 866-551-4332 if you have any questions regarding this service.

Please Note - Increased transit time for remote locations
Depending on the destination ZIP code, your order may take additional time to reach its destination. We use ground carriers to deliver most of our orders. If you are listed as a rural area and your order requires special handling for delivery by our carriers then you may incur additional shipping costs.

CANCELLATION POLICY
All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply submitting cancellation email request. Cancellation of an order, which has already been processed, prepared for shipping, in transit, or shipped, is subject to up to a 25% restocking fee as well as shipping charges. Unfortunately, once merchandise has left our warehouses/distribution centers the items/orders can longer be cancelled.

Notice! All cancellation requests must be submitted in writing (via e-mail) for documentation purposes.

RETURN AND REFUND POLICY
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return the items to us within 14 days of the ship date for an exchange or refund (excluding Shipping, Processing, and Restocking fees). If your item was shipped with a "Free Shipping," promotion we will charge our "actual" outbound shipping charges as the shipping charges are included in the price but the customer will still be charged the round trip shipping costs incurred by City Living. If the return is a result of an error on our part, we will gladly pay for the return shipping and send the correct item to you immediately. Assembly fees are not refundable.

All returns are subject to a 25% restocking fee. Returns are only accepted in their original boxes/packaging and should be unassembled. Once an item has been assembled it is no longer returnable. You will be refunded once City Living receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order.

Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 3-5 business days. For check and money orders, you can expect to receive your refund check within 7-10 business days.

If your furniture arrives as promised and you are dissatisfied for some reason, we will work with you to resolve the problem. Your satisfaction is our main goal. Unfortunately, we cannot take returns of customized, personalized, special-order, or final-sale items or products that were damaged through normal wear and tear.

Item(s) do NOT qualify as Non-damaged or Non-defective Return if:

a) YOU received delivery of an item(s) with a finish, color, or texture that is different from what YOU saw at the City Living website, any website other than City Living, at a physical furniture store, or recommendations YOU received from a City Living sales representative. Finishes and colors online may not accurately represent the true color or pattern. YOU accept liability for YOUR purchase.

b) You or a City Living representative on your behalf places an order through the City Living website and the item(s) listed in the order confirmation are incorrect, YOU are responsible for (1) reviewing the email order confirmation details; (2) notifying City Living within 24-hours if YOU did NOT receive the order confirmation email; (3) any errors, typos or inaccuracies in the order confirmation email so that City Living may revise the order details to reflect what YOU want to order and where YOU want the order shipped to.

c) Should customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy.

If you wish to return or exchange merchandise, please follow these steps:

1. Our customer service representative must be notified within 48 hours after the delivery if you wish to exchange or return merchandise for refund.

2. The merchandise must be in its original brand new condition and in original packaging. Item(s) must be unused and free from damage, pet hairs, soil, or stains. No refunds or exchanges will be allowed if the merchandise has been used.

3. All returns and exchanges of non-defective opened merchandise are subject to 25% restocking fee.

4. Carefully repack your return in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.

5. No returns will be accepted without the original manufacturer packaging.

6. If customer discards the original packaging, or it was removed from the premises by the delivery agent, it is considered an open item.

7. Original shipping charges are non-refundable.

8. Shipping charges to return merchandise are non-refundable.

9. Protection plan can not be canceled after the order is delivered.

If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs as well as a 25% restocking fee. It is solely the customer's responsibility to measure the room(s), delivery path prior to purchase/delivery.

DAMAGED & DEFECTIVE GOODS
Both City Living and our vendors make every effort to pack items so that they will arrive at your door safely. At City Living we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If the product is refused and the damage is noted on the delivery receipt; we will send a free replacement to correct the problem.

NB! Warranty is null and void if furniture has been moved from the original point of delivery by the consumer.

In the event of hidden or concealed damage, you may contact our Customer Service department at (866) 551-4332 and a representative will be glad to assist you. Pictures are required and must be reported to us within 5 days of arrival. Based upon the review of the pictures, we will send replacements free of charge, send new parts, offer a manufacturers discount, or send a professional furniture technician to your home for repairs. City Living will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Return Policy" applies. Since every damage situation is unique we have several options to help achieve 100% customer satisfaction based upon the specific damage.

Failure to follow return procedures for the damaged item may result in refund delays or application of in-store credit only. Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping may be deducted from the refunded amount.

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