ADDRESS VERIFICATION
Credit Card Verification is a precautionary measure FurniturePick performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification such as a driver's license. We instead conduct verification through your credit/debit card issuer to confirm your identity and verify the validity of your purchase, ultimately protecting your credit and privacy. 

Action Required:
If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address. 


SHIPPING TIME FRAMES
Most orders for In-Stock items begin processing as soon as your online purchase is completed. Items are shipped once they are received from our main warehouse, your payment is approved, and the receiving address is verified. We generally find deliveries occur within our estimated timelines, however, we can not control exact delivery times, and do not guarantee delivery dates. Please keep in mind that holidays and inclement weather can often cause a short delay. Currently, we do not offer expedited shipping.


BACK ORDERS
Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your item via email. 

DELIVERY ORDERS
Most of our orders are delivered by Ground Freight Carriers. Deliveries are generally scheduled between Monday thru Friday 9:00 am thru 5:00 pm. We do deliver on Saturdays & Sundays (Selected areas only), it is Customers responsibility to notify us ahead of time, when placing an order if there are any restrictions for weekend delivery. Our Delivery Crew or Ground Freight carriers will contact you to schedule a delivery window with you. Carriers try their utmost to deliver between the scheduled appointment times. However, please understand that these are just estimated time-frames and we can not guarantee this window. If the delivery window changes, we make every attempt to notify you. Please note that any missed deliveries may incur additional re-delivery costs. 

OUR SHIPPING METHODS USED

Basic Ground:

We use this service to ship small, lightweight items. We ship via all major ground carriers, including FedEx, UPS, and United States Postal Service (USPS). Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. Small package deliveries are not required to have a signature on the delivery slip at the time of delivery. 

LTL Freight Curbside Delivery:
Heavy and/or oversize items will be shipped by Freight Curbside Delivery. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. With curbside service, your items will be left at the curb, just inside your driveway, or placed next to your front door. A signature will be required. Please note that this service does not include delivery inside your home or office, so be prepared. If you want to save a little money on shipping and have friends to help you move and unpack, this is your best option. 

Merchandise Inspection:
Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. Please note that damaged packaging does not always mean damaged items. 

IMPORTANT
By signing the delivery slip during a delivery you are accepting the merchandise "in good and satisfactory condition" and thus assume the responsibility if the merchandise is later found damaged. In order to avoid this please be sure to inspect the merchandise prior to signing the delivery slip. If you do discover any damage during your inspection please be sure to note ALL damages on the delivery slip. Failure to do so may make it difficult for us to resolve your claim. For a full description of what to do if your item(s) arrive damaged please see our Damages and Defects Policy. 

White Glove Delivery Policy:
This service includes a delivery appointment, inside placement of an item, carrying an item up to two flights of stairs, unpacking, light assembly up to 30 minutes, and the removal of any packing material. If you truly want a no hassle delivery experience, this is your best option. White-Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrives.
Make sure your floors and walls are covered/protected prior to delivery as City Living nor the carrier will be held liable for damage to your personal property.
Delivery does not include the set-up or re-installation of any electrical equipment or home electronics. 

Measuring for Delivery

Quick Fit Questions

Can our delivery truck fit down your road?
Will the furniture fit through all doorways?
Will your hallway size allow our team to fit through with product?
Will the furniture fit up your stairway?
Is your room ready for the product?
Will the furniture fit into the room?

For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance.
If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs in accordance with our return policy.

Please note that our White Glove Delivery service is available only for selected states within continental US. Currently we offer White Glove Delivery service within 150 miles of Columbus, OH and Atlanta, GA and all zips in savannah, GA. Please call us at 866-551-4332 if you have any questions regarding this service.

Please Note - Increased transit time for remote locations
Depending on the destination ZIP code, your order may take additional time to reach its destination. We use ground carriers to deliver most of our orders. If you are listed as a rural area and your order requires special handling for delivery by our carriers then you may incur additional shipping costs.